Patient inquiry triggers registration, team assignment, and parallel first and second intaker meetings leading to a treatment plan.
The intake workflow starts with a notice by telephone at the secretarial office of the mental health care institute. The nursing officer makes a full inquiry into the mental, health, and social state of the patient. This information is recorded on a registration form and stored in the information system. A patient file is created. Two registration cards are produced for the first and second intaker. At a weekly staff meeting, the team-leader assigns all new patients to team members. Registration cards are passed to the first and second intaker. The first intaker plans a meeting with the patient. The second intaker plans the first meeting only after the medical information has been received. As soon as both meetings have taken place, the secretarial office adds the patient to the treatment plan list. The first and second intaker together with the team-leader formulate a treatment plan.
| Activity | Actor |
|---|---|
| Phone Inquiry | Family Doctor |
| Full Patient Inquiry | Nursing Officer |
| Register Patient | Secretarial Office |
| Assign Intakers | Team Leader |
| First Intaker Meeting | First Intaker |
| Second Intaker Meeting | Second Intaker |
| Formulate Treatment Plan | Medical Team |