Mail Processing

Mail is sorted, quality-checked, and routed in parallel with court file printing for party receipts.


Process Description

Mail from the party is collected on a daily basis by the Mail Processing Unit. Within this unit, the Mail Clerk sorts the unopened mail into the various business areas. The mail is then distributed. When the mail is received by the Registry, it is opened and sorted into groups for distribution, and thus registered in a manual incoming Mail Register. Afterwards, the Assistant Registry Manager performs a quality check. If the mail is not compliant, a list of requisition is compiled and sent back to the party. Otherwise, the matter details are captured and provided to the Cashier. The Assistant Registry Manager puts the receipt and copied documents into an envelope and posts it to the party. Meantime, the Cashier captures the Party Details and prints the Physical Court File.

Structure

Zoom and pan enabled · Source: PET Dataset (Bellan et al., 2022)

Elements

ActivityActor
Sort MailMail Clerk
Quality CheckAssistant Registry Manager
Capture Matter DetailsAssistant Registry Manager
Post Receipt to PartyAssistant Registry Manager
Print Court FileCashier