Customer submits car insurance claim; insurer checks documents, assesses, and either authorizes repairs or rejects.
The process starts when a customer submits a claim by sending in relevant documentation. The Notification department at the car insurer checks the documents upon completeness and registers the claim. Then, the Handling department picks up the claim and checks the insurance. Then, an assessment is performed. If the assessment is positive, a garage is phoned to authorise the repairs and the payment is scheduled. Otherwise, the claim is rejected. In any case, a letter is sent to the customer and the process is considered to be complete.
| Activity | Actor |
|---|---|
| Submit Claim | Customer |
| Check Documents | Notification Department |
| Assess Claim | Handling Department |
| Authorise Repairs | Handling Department |
| Schedule Payment | Handling Department |
| Send Letter | Insurer |