Claims handler calculates estimate from police report and documentation, then negotiates settlement.
The Police Report related to the car accident is searched within the Police Report database and put in a file together with the Claim Documentation. This file serves as input to a claims handler who calculates an initial claim estimate. Then, the claims handler creates an Action Plan based on an Action Plan Checklist. Based on the Action Plan, a claims manager tries to negotiate a settlement on the claim estimate. The claimant is informed of the outcome, which ends the process.
| Activity | Actor |
|---|---|
| Search Police Report | Claims Handler |
| Calculate Estimate | Claims Handler |
| Create Action Plan | Claims Handler |
| Negotiate Settlement | Claims Manager |
| Inform Claimant | Claims Manager |